Shipping, Returns and Policies
Off the shelf or stock items may be returned within 30 days in new, unopened condition and original packaging. Returns are subject to a 20% restocking fee. You are responsible for freight both directions. Call for a return authorization prior to return. Items purchased in the "Outlet" section are considered a final sale.
Stock items are shipped same day (if ordered before noon pacific time). Product shipped FOB Eugene, OR.
City Grafx is not responsible for incorrect addresses due to customer input error. Please double check that your shipping address is correct. While we make every attempt to validate addresses prior to shipping, packages returned as undeliverable due to address are subject to the UPS RTS fee. Customer is responsible for any re-shipment charges.
All custom printed products will have an emailed digital proof that must be signed off on prior to printing. Custom products (any item not considered stock) cannot be returned unless a printing error on the part of City Grafx was made. If a printing error should occur, call for return authorization prior to return.
All sales are final after 30 days. Prices and product availability are subject to change with or without notice.