Shipping, Returns and Policies
Off the shelf or stock items may be returned within 30 days in new, unopened condition and original packaging. Returns are subject to a 20% restocking fee. You are responsible for freight both directions. Call for a return authorization prior to return. Items purchased in the "Outlet" section are considered a final sale.
Stock items are typically shipped within 1 business day. Product shipped FOB Eugene, OR.
Any new order for custom printed products will receive an emailed digital proof that must be approved prior to printing. Customer agrees they have read and understand our "Artwork Guidelines" for custom printed products.
Please refer to this link if you would like to read our artwork guidelines again: submit-artwork-and-files
Custom products (any item not considered stock) cannot cancelled once proof is approved or be returned unless a printing error on the part of City Grafx was made. If a printing error should occur, call for return authorization prior to return.
City Grafx is not responsible for incorrect addresses due to customer input error. Please double check that your shipping address is correct.
While we make every attempt to validate addresses prior to shipping, packages returned due to incorrect address error are subject to the UPS RTS $18 fee. Customer is responsible for any re-shipment charges.
All sales are final after 30 calendar days. Prices and product availability are subject to change with or without notice.